Class Action Lawsuit Against Diamond Resorts


A Class Action Lawsuit against Diamond Resorts International, Inc. has been filed by an individual who purchased a timeshare through the company. According to the complaint in the case, Diamond Resorts International, Inc. was engaged in a deceptive high pressure sales strategy. The company is also facing a class action suit claiming it engaged in false advertising and falsely promised timeshare sales and benefits to prospective buyers. Both companies deny wrongdoing. In fact, the lawsuits have come so far due to customer complaints that the agencies involved have both closed their businesses.

Class Action Lawsuit Against Diamond Resorts

Diamond Resorts International, Inc. is a direct sales and marketing company that marketed a timeshare package called the Diamond Reserve on the basis that it was an excellent opportunity to buy or invest in timeshares. However, the lawsuit says that consumers were subjected to numerous sales pitches, promises and puffery. At one point, a supervisor told an agent to “sell the tickets” to another agent who was having a difficult time convincing a potential buyer to purchase the packages. Other times, representatives were instructed to “get rid of the agents” if they had a problem selling the packages.

When the suits finally reached a point where a settlement was reached, the resort changed the name of the packages from Diamond Reserve to Diamond Resort World.

However, this was just a rebranding process. Within a few months, the company changed the name once again and began selling resale properties directly. This has caused consumers to suffer substantial fees for what turned out to be a fraudulent product. At least one class action suit that was filed on behalf of a consumer says that she is owed more than four thousand dollars in damages.

The Better Business Bureau has received reports of many complaints about this company and other resorts involved in the sales.

One person complained that her wife received a call from a representative of the resort telling her that she had won a trip to Caribbean on which she would receive a free massage. Another case says that a representative tried to sell her a three-night stay at the Caribbean resort by telling her that the hotel was “booked tight.” Sales reputations cannot be easily manipulated. There have also been reports of fraud because some of these resorts did not have legitimate ownership of the properties.

The Class Action lawsuit against Diamond Resorts involves claims that the company engaged in illegal marketing techniques that lead to the sale of resale Diamond Resort properties.

There were false and inaccurate appraisals, overcharging and an attempt to steer buyers toward purchasing vacation packages that did not include necessary accommodations. Another class action suit says that the company used “physical force, intimidation and threats” in order to get people to purchase packages. This resulted in many people being unable to pay for their vacations. Many others say that they suffered injuries while on vacation at one of these resorts.

This class action suit was brought on behalf of those who suffered injuries while on vacation at one of these resorts.

The claims ultimately resolved an issue of whether or not the resort’s sales practices violated federal law. The lawsuit also sought damages for pain and suffering, financial losses, mental anguish and other medical expenses. It is not clear whether or not any of these cases will be resolved. One class-action suit has already been settled.

29 thoughts on “Class Action Lawsuit Against Diamond Resorts

  1. I upgraded my timeshare in Branson Mo. My wife and I were kept in a small cubicle for over four hours. The salesman told us how we could sell our points if we ever wanted to get out of Diamond, that Diamond was selling out to Hilton in the near future and was going to raise the cost of points from 4 cents to ten cents. He told us that we were in a very good position because we could keep our points at 4 cents. He stated that other owners would jump at the chance to buy our points at 4 cents if they ever wanted to go from like silver to the gold plan. He told us that were could use any extra points we had to buy hotel rooms, buy gas, stay at other resorts besides Diamond. He showed us grafts and went over numbers. Finally, after four hours he stated that all of this would only cost 509.00 a month. I asked him about my other contract with Diamond and he told me that it would be a part of the new contract at 509.00 a month.

    Then he told me that because of my credit rating (around 750) I could get a loan that would bring my total monthly payment down to 280.00 a month only around fifty dollars more a month than I was paying before the new contract. He stated that he would send me application forms to fill out. We signed onto the new contract. Later that night I couldn’t sleep, I thought that there was something wrong with this new contract and what would happen if I couldn’t get the load, it would mean that I needed to pay 509.00 a month which I couldn’t afford. I paced back and forth all night and when morning came I decided that I would cancel the new contract and keep the old one. I went to the front desk and spoke to the receptionist, I told her I wanted to speak to my salesmen and she told me he wasn’t there. I then told her that I wanted to speak to someone because I wanted to cancel my contract. She went into the back and about five minutes later my salesman came out. We went back to that same cubicle and I told him my concerns, that I couldn’t afford 509. a month and I really wasn’t sure about the state of my previous contract. He assured me that both contracts have been rolled into one and that I would be able to get a loan.

    I left the contract as is and went home the next day. We waited a week then decided that we would go to our back and see about a loan. We were told that our credit score was excellent but we had high debt and couldn’t get a loan. I called my salesman and he didn’t answer his phone. He call me a week later and told me he was on vacation. I told him I couldn’t get a loan at my bank and he asked me if I tried a credit union or I could try googling for refinancing timeshare loans. After I got off the phone my wife informed me that she had just received a second bill from Diamond (I paid the first bill earlier in the month) the two bills together would cost 785.00 a month. I left a message on the Diamond website and they responded advising that I had two contracts with Diamond not on. The first contract was 209.00 and the second one was for 509.28 for a total of 785.38. My wife called the salesman back but he didn’t answer his phone, so she left a message advising that someone made a mistake and didn’t cancel the first contract, he has never called back.

    I keep messaging Diamond on their website advising that I can’t afford this payment, that I was told that my payments would be 509.28 before I got a loan, which I couldn’t get. I pleaded with them but didn’t receive an answer. Finally, I got a call from Diamond and spoke to a lady named Samantha, telling her everything that I wrote above, who told me that there was nothing she could do for me because I signed the contract and the 7 day grace period had expired. I told her that I don’t know what she was going to do but I can’t pay because I’m on a fixed income along with my wife and that there was no way I can afford this. She told me that I needed to speak to a VP in sales on Thursday, it would be a conference call. I’m waiting for that call right now. I received a call at @1345 advising that the VP for sales isn’t available today so he’ll call me tomorrow. I think I’m going to send this info to you and send another message tomorrow after the phone call.

    1. Hello, I had a terrible experience with the sales people as well. It was so high pressure that we felt we couldn’t leave. My blood sugar was getting low and I kept telling them I needed to leave so I could eat because of my glucose levels and they would just brush it off and say they had snacks and bring me snacks. It was the most uncomfortable situation I was ever in. They would keep switching sales people on us and we just finally signed to get out before I actually collapsed. Ended up putting on my credit card and still paying after 14 months!! Just criminal!

  2. BUYER BEWARE! Should be the motto for Diamond resorts! They show no respect, integrity, especially transparency, and directness! That is what is in their “Promise”. They have lied to us, not once, not twice, not even three times, but every time they talk to us, lies are spewed! The “Dream Vacations” are their way of getting you to listen to another sales pitch. It is mandatory! We are seniors and I feel they took advantage of that! I told them my husband’s health was diminishing and they took advantage of that. I told them we were over extended and they still got us to invest more money. They are very manipulative and adept salespeople. They see your weakness and pounce! Each salesperson seemed so sincere, which has shown us how naive and trusting we are.

    I would like to join the class action suit against Diamond Resorts. How do I do that?

  3. My name is Ariel, my boyfriend and I were manipulated into signing up with Diamond Resorts which was described by our rep as a “membership”. We were told that this would not impact our credit after explaining that we wanted to purchase our first home soon. Months later I was let go from my job due to a serious medical condition I have. When we called Diamond Resorts in regards to this not one person helped resolve the issues we currently face by having to pay over $200 monthly and our credit being impacted by this loan. We are unable to get pre-approved for a home and struggling financially. They use unethical practices to get people to join, customer service is absolutely horrible, this entire experience is a nightmare.

  4. Our situation with Diamond is exactly a mirror image that transpired as Earl LeBon described above. Only ours took place in Florida. We are still fighting to get this contract canceled.

  5. We live in Australia and my father purchased a timeshare with diamond resorts and promised could use it here in Australia. However, he tries to book here in Australia and says they are booked out. This is not great as he cannot use it here and keeps getting charged fees each year as well as the 20k original purchase. What can we do?

  6. My husband and I were ripped off by Diamond resorts. A credit card was also fraudulently opened in my name and charged 2,200 for a stay at the Polo Towers in Las Vegas, and we have never stayed there. When we call to report this, every number, transfers us to another number. It is a nightmare!

  7. My situation is the same as all the others above, then I received a letter stating the merger with Hilton, I want to relinquish all of our points. I have sent numerous emails to Diamond Resorts to relinquish all my points to get out of this I do not owe any loans, Diamond Resorts has still not answered any of my emails, and when you call it’s more than an hour wait. My husband passed and I can not afford these outrageous Assessment Fees they charge every year.

  8. I received letter stating the merger with Hilton, I want to relinquish all of our points. I have sent numerous emails to Diamond Resorts to relinquish all my points to get out of this I do not owe any loans, Diamond Resorts has still not answered any of my emails and when you call it’s more than an hour wait. I can not afford these outrageous Assessment Fees they charge every year

  9. Diamond resorts pulled me and my my wife out of a casino in Vegas we were clearly intoxicated they put us on bus then drove us to a conference room miles from our hotel have us champagne at the presentation held us there for over 5 hours pretty much said if we wanted to leave we needed to buy there package this was april 2017 we were on our honeymoon so being intoxicated we gave in we .are 3 payments then decided to write them off fast forward to 2021 we wanted to buy a house the lender said we needed to pay off the time share it was 9578 owed we called to make a deal they would not so we got a loan through our credit union and called back a week later and it went from957i8 to 14789 no explanation of where this extra amount came from when I said you quoted me the lower price 5 days ago she blatantly lied I said she never said that there is only one woman who works in title she goes by the name natalie but she speaks horrible english so I’m sure it’s a fake name any way we paid cuz our lender said I had to be paid of but it still reports as a foreclosure even though it was not a deeded time share it was a right to use time share we spent 3 hours on the phone just to be transferred from one person to the next we finally get ahold of natalie we say .maybe 20 words to her she hangs up these people should all be in prison

  10. I would like to share the details but it sounds like I was lied to by my salesperson just like the rest of you. I wonder if it was the same person.

    From what I have read it is really hard to fight a big company like Diamond (and now Hilton) all by oneself as they have many lawyers. I also read they are several attorneys that collect money to fight the fight but end up losing and you’ve lost more money.

    I would like to be involved in a class-action suit if one is forming. I will send all the details of my situation online or printed copies.

    Things like this, are really hard on one’s self-esteem realizing how easy it was for them to lie to me AGAIN and it’s gonna cost me way more than I can afford, I am also on a fixed income.

  11. The same happened to us on 1/30/2022. Branson… refused the $40k package, the 20k, and settled for the $2,500 sampler. After signing we were told it would take 14 days to set up our account and start booking. We’ll we went to book and it says the entire loan must be paid before booking. The payments are for 2yrs. The package is good for 2yrs. This is worthless. They said we would b Ave access to all of their properties. We do not. Only the craziest of locations. StaY far far away from them.

  12. My wife and I have two contracts with Diamond that we are trying to get out of also. I cannot afford the mortgage and fees, much less the extra expenses that go along with actually taking multiple vacations per year. I have read over the contracts and made multiple phone calls to discuss my options to relinquish my points, and have come to the realization that the business lacks any sort of ethics whatsoever. I would gladly join any class action lawsuit against Diamond.

  13. My wife and I were clearly lied to when it came to a recent purchase we made with Diamond. We went to one of their sales presentations and were being pressured for hours to commit a substantial amount that would eliminate monthly maintenance fees. I declined several times to make the purchase to eliminate fees before finally caving. Not only have the maintenance fees continued but they went up more than four percent in the new year. When I inquired about the fees not being eliminated I got the answer that they had “never heard of that” program. Not only was I lied to by Diamond’s sales representative, I spent a lot of money and received nothing of value that I can think of in return. In addition, since they were easily able to open credit lines on my behalf to make the purchase possible I would assume the credit card issuer had a vested interest in the sale closing. The whole process is predatory in nature and should be addressed. Class action is clearly a start!

  14. Same thing here but fortunately we said no but then they put a lower amount and same offer. Put 20,000 points on contract and said that’s how it has to show. After buying the corporate said no such thing and only increased points and fees.
    Agree wish there was an attorney that would consider class action.

  15. Can a class action claim be filed against Diamond as a subsidiary of Hilton. Since Hilton will not want the bad publicity?

    1. my name is Guy Gasper and I am going to take my case to court with the help of my friend who is a licensed para legal. Here’s my phone number 8088529445 call me and we’ll make them spend money researching and make more laws to clarify and protect us from them. Pass the word

    1. Just so you know individuals do not file or bring class action suites but if individuals file suites against an entity like Diamond the courts may decide to put the cases together into a class action. If we co ordinate we can make it happen and make change. 8088529445 my name is Guy. Call me and together with my para legal we can make something happen

  16. I used to work for Diamond, and one of the many reasons I don’t any longer is each and every day I was manipulated, lied to, and coached on different tactics etc and instructed to “do whatever it takes” to close the deal. I was there for only a few months, but each day in left sock to my stomach, and even some times in tears. My co workers were sharks, no remorse, borderline sociopaths, and how they lay their heads down at night I do not know; I could not. I left after 3ish months towards the end I didn’t and wouldn’t even pitch, only reason I wasn’t fired is because my manger and I had a thing going on. Fast forward to now, my life is in shambles he turned my world upside down, and is a textbook Narcissist through and through (go figure). Lies, empty promises, manipulation, gaslighting, bullying, are just a few examples of the abuse I endured with both Diamond and dating my ex boss. I
    Point being- I’ll testify if needed. Heck I still have some of my training stuff! How they’re still in business I do not now, but what I saw there still makes me sick to my tummy 🙁
    Good luck everyone, and remember- the truth alaaays prevails

    1. thank you for your coming forward my name is Guy Gasper. And once we signed we were stuck and the lies kept coming. Now that we were able to purchase the house we’ll deal with the bad credit until we resolve this and put some case law on the books that others can use to prevail. My name is Guy Gasper 80885294xx call me please. My paralegal Is Demont 80872657xx I’m sure he would love to hear of what you can provide us. Mahalo!

    2. If we bring a lawsuit would you be willing to testify or provide a statement? My credit is ruined and I am on fixed income with a quadraplegic adult son who does not need to inherit this mess!

      1. call me or continue on your path 8088529445 let me tell you what we’re doing and you can decide what you want to do.

      2. call me or continue on your path 8088529445 let me tell you what we’re doing and you can decide what you want to do.

  17. Diamond associates are the scum of the Earth. Lies layered upon lies layered upon lies. High pressure, underhanded sales tactics. That a company like this can even exist is an embarrassment to this great country. Love watching videos of timeshare mogules in their 100$ million homes. How can one make so much money unless they take in obscene amounts of money while giving no value in return. Scum of the Earth

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